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Terms of Service

Crowning Cross Centers - Terms of Service (ToS)

1. Introduction
  1.1 Welcome to Crowning Cross Centers (CCC). These ToS govern the access and use of our online therapy services.
  1.2 By accessing and using our platform and services, you acknowledge that you have read, understood, and agree to be bound by these ToS.

2. Eligibility

  2.1 Users must be at least 18 years of age to create an account and access CCC's services.

  2.2 While our services cater primarily to Colorado residents, individuals outside this jurisdiction may access them. However, such individuals are responsible for understanding and complying with their local laws related to online therapy.

3. Nature of Services

  3.1 CCC offers professional online therapy services. However, we are not a crisis intervention service.

  3.2 Our platform offers synchronous (real-time) and asynchronous (not real-time) therapy options, including video, voice, and text-based communication.

4. Client Responsibilities

  4.1 Clients are expected to maintain respect and professionalism during interactions with therapists.

  4.2 It is the responsibility of clients to provide accurate information both during the registration process and in therapy sessions.

  4.3 Clients must ensure they access the platform from a private, quiet, and secure environment.

5. Privacy and Confidentiality

  5.1 CCC values your privacy and ensures that all sessions and client data are kept confidential, except where disclosure is required by law.

  5.2 Any personal information collected is for the purpose of service delivery and will not be shared with third parties unless explicitly permitted by the client or mandated by law.

6. Payment and Refunds

  6.1 Payments are required to be made upfront. Accepted payment methods will be indicated on our platform.

  6.2 Refunds may be requested under specific circumstances, as detailed in our Refund Policy.

  6.3  We reserve the right to charge the full fee amount per session of any no-show appointments or cancellations within 24 hours of your set appointment time.

7. Termination of Services

  7.1 Therapists reserve the right to terminate a session if they feel threatened or if the interaction is deemed inappropriate.

  7.2 Accounts found in violation of these ToS may be suspended or terminated without prior notice.

8. Limitation of Liability

  8.1 While we strive to offer high-quality services, CCC does not guarantee specific outcomes from therapy sessions.

  8.2 CCC is not responsible for technical issues that arise from the user's end, including but not limited to poor internet connection, device malfunctions, or software issues.

9. Governing Law and Dispute Resolution

  9.1 These ToS are governed by the laws of the state of Colorado. Any disputes will be addressed in the local courts within Colorado.

  9.2 Before initiating formal legal proceedings, parties agree to attempt to resolve any disputes through mediation.

10. Updates to ToS

  10.1 CCC may periodically update these ToS to reflect changes in our practices or for other operational, legal, or regulatory reasons.

  10.2 Continued use of our platform after any update signifies acceptance of the modified ToS.

11. Contact

  11.1 For inquiries, concerns, or further clarification on these ToS, reach out to our support team through the contact details available on our platform.

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